12/9/2023 0 Comments Starter pokemon pinsIf you are having issues reaching the publisher directly, please reach out to us. Please read our Backorders and Pre-Orders page to gain clarity on your questions before placing any order involving Backorder and Pre-Order items with Knight & Day Games.īecause the games are sourced worldwide, if there is an issue with a missing component you will have to reach out to the specific publisher. The accuracy of the fulfillment dates depends solely on the publisher, and not on Knight & Day Games. Many of these games are sourced through Kickstarter in partnership with very small publishing companies. When Pre-Orders are placed on our website, we use that information to partner with the specific publishers to acquire the games you purchased. You'll need to provide both photos of the damaged product(s) as well as photo of the damaged shipping box. It the product you ordered arrived damaged, then a claim will need to be made against the shipping provider. If there was an error on our part in which we shipped you the wrong item(s), we will correct that error at our own expense by either shipping you the correct item(s), paying for the return shipping labels of the wrong item(s), providing store credit for the different in amounts paid, or some combination of the above. Local orders maybe returned if the products are unopened and in new condition within 30 days of purchase. Buyer pays for all return shipping costs and MUST receive prior written approval before shipping any product back to us. Unopened products in NEW condition may be returned to us for store credit within 30 days of receiving the item(s). Unless that item has been confirmed to never receive a reprint, or we were shorted in our allocation and that also is confirmed to never receive a reprint, no. We still can't provide an ETA if that shipment isn't received by us on/before release date. Why hasn't my shipment of a Pre-Order item been shipped?ĭid you place an order with multiple Pre-Orders? If so, we will ship once everything for that order is in stock. Keep in mind, there is no ETA on Pre-Orders. This also means the shipment could take a few extra days. This is one of the ways we can provide such an incredible price on many of your favorite items. We place very large orders that usually involve pallets. Why hasn't Knight & Day Games received a Pre-Order and other stores have? To secure a copy of an item at an amazing rate. Pre-Order: The game is coming into stock soon. Please keep this in mind when placing an order for an item with a Backorder. So, it is realistic your item is out of print for a year, or even more. The TCG and Board Game Industries reprint whenever they want to. What happens if your Backorder order is over a year old? Only if that item is confirmed to never receive a reprint ever again. We use that order information to source how many items we should order for said item. If you don't want this to occur, place separate orders for the in-stock items and the Backorder items. The order will ship once all items are in-stock. What happens when you place an order for a Backorder item and an in-stock item? To secure a copy (or copies) of that item at an amazing rate. Backorder: When an item was in-stock at one point and it is currently unavailable at our store and warehouse.
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